Industry Analysts

	IT service management The trend towards higher end user productivity and effectiveness will continue, predicts Benny Vogels, European Marketing Manager for the Performance Management solutions at Fluke Networks EMEA. FST asked him how IT organisations can change their traditional management approaches? More >>		Risking danger The current state of the market is a clear indicator of the difficulties that lie ahead after a serious risk and compliance issue. In such a complex industry, how can the challenges of security risks be overcome? Two industry insiders tell us more. More >>
	Relationship matters Greg Anderson tells FST about the benefits that implementing a successful CRM program can bring. More >>		Eurozone FST talks to Martin Runow about Deutsche Bank’s approach to the Single Euro Payments Area (SEPA). More >>
	Keep it locked FST speaks with Kensington’s George Foot about the importance of securing mobile devices. More >>

Previous Analysts

The importance of a shared secret
Telsecure Chief Executive Rashid Qajar gives his thoughts on solutions to combat fraudulent transactions.
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SEPA: what business are we in?
By Michael Steinbach
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Opening up new frontiers
US financial heavyweight Citibank is expanding operations in Northern Europe. Greg Anstead, CIO of Citibank International, Nordic region, forecasts great potential on the horizon.
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MiFID under the microscope
FST assesses the impact of the Markets in Financial Instruments Directive and speaks to Alan Jenkins, BearingPoint's European lead for and MiFID, to get an immediate and long-term perspective on its impact.
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BI and BPM: coming together to maximise business benefit
By Alys Woodward
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SOA – same old argument or splendid opportunity advanced?
By Rob Hailstone, Director of European SOA and Application Platforms, IDC
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The next wave of business intelligence
Dan Vesset, IDC, reports on why business intelligence technology is something without which organisations cannot succeed.
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Understand, align and optimise
According to Eric Rogge, VP and Research Director at, Ventana Research, before going ahead with a BI solutions we should evaluate the alternatives against three dimensions of performance.
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Inside out
Business Process Outsourcing (BPO) within the financial sector has mushroomed over the past decade. FST’s Julian Rogers investigates the benefits and pitfalls that institutions face.
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Pushing the right buttons
Ken Rehor, a pioneer in the development of web-based telephony met with FST to tell us more about the technology and what’s next in this field for FSIs.
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Trading up
The online retail foreign exchange (Forex) market is new, fast-growing and, according to Act Forex, “combines the excitement of Las Vegas with the technical analysis of Wall Street.” We asked the company to tell us more.
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Big fish
FST speaks exclusively with Lloyds TSB CTO Christopher Nottage about the bank’s technology strategy and the technical challenges associated with M&A.
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Overdue!
With some UK£7.7 billion of bad debt written-off in 2005. Chris Buckham, Talgentra asks is it time for a review of revenue collection processes?
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Gone fishing! – Increase your catch through compliance
Mark Taylor, Teradata Financial Services, Asia Pacific Region discusses how to best extract real value from risk management
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The enemy within
According to a recent report, incidence of employee fraud has rocketed and, as Simon Bevan, National Head of the Fraud Services Unit, BDO Stoy Hayward, writes, business are accruing ever-greater losses at the hands of their own workers.
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