Perfecting the Customer Experience

Implementing a robust complaint handling process management system allows you to not only realize increased customer satisfaction and reduced financial risk through timely and attentive resolution of inquiries, it provides the real-time business intelligence necessary to identify inefficiencies and root causes of customer dissatisfaction, improve customer-centric processes and streamline them to reduce operational costs.

TrackWise CCPM provides financial service organisations with the necessary tools to support cross-organisational customer-experience improvement initiatives to increase customer loyalty and wallet-share, while realizing significant operational efficiencies. This fully configurable, out-of-the-box process management solution delivers a rapid implementation of complaint handling, account opening, compliance tracking, first call resolution and learning management

The increasingly complex world of financial services is a mix of stringent corporate and governance regulations, customer churn and dissatisfaction, the need to improve the speed and consistency of all customer facing interactions coupled with the demand of improving process inefficiencies.

Sparta Systems’ TrackWise CCPM provides the most comprehensive solution to define, implement and manage a robust complaint and inquiry handling process. It provides automation and full visibility into complaint handling, allowing for consistency, measurement, improvement and tracking. TrackWise CCPM helps you comply with FSA, TCF and MiFID guidelines and regulations, enabling you to effectively and efficiently investigate and settle all complaint issues, providing appropriate management controls. It allowed you to audit information and facilitate best-practice improvements through root-cause analysis.