Sponsors
is a leading global investment bank with a strong and profitable private clients franchise.
Read More
a 50:50 joint venture of Sony Corporation and Telefonaktiebolaget LM Ericsson, was established in October 2001.
Read More
is a leading designer, manufacturer and marketer of innovative wireless solutions
Read More
is a leading global investment bank with a strong and profitable private clients franchise.
Read More
a 50:50 joint venture of Sony Corporation and Telefonaktiebolaget LM Ericsson, was established in October 2001.
Read More
is a leading designer, manufacturer and marketer of innovative wireless solutions
Read More
Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
White Papers
- Solution for the Shrinking Mainframe Batch Window
- Social media drives changes in financial services
- Payment Card Industry Data Security Standards Guide
- Automation and optimization
- Tieto - 2015: The rise of the investment service provider
- Understanding Consumer Perspectives on Voice Biometrics
- Nuance - It's Your Call
- Launching a Successful Identity and Verification Solution
- Nuance - Invesco Trimark Provides Personalized Service
- Cimcon - The problem with spreadsheets
Focus Area: Relationship Management
Global market turmoil and the impact of collateral management
Lombard Risk examines the issues of this summer's market madness.
Online customer service – is it derailing your customer experience?
It’s well known that inadequate customer service has a detrimental effect on brand reputation and bottom-line performance. Given the recent troubles in the financial sector, consumer-facing financial service institutions (FSIs) must focus on deliveri
Is your contact centre losing you customers?
Call centres have had a lot of bad press recently, and the reasons are pretty much what you’d expect. For outbound call centres the culprits are silent calls and nuisance sales calls – for inbound call centres the problems are being based off-shore a
How’s your relationship?
For financial services providers, maintaining good relations with consumers is no longer a fringe concern. If you don’t keep your customers happy, your competitors will be only too keen to step in. FST spoke with KANA Software, Capgemini, Avaya and Noetica about this increasingly vital front in the battle for market share.
Turning the page
Can the paperless office become a reality? One building society’s efforts provide some encouraging signs.
Source: www.fsteurope.com© 2012 GDS Publishing Ltd. All rights reserved.