Keith Aldis talks to FST about the ways ITSM is changing the shape of financial markets.
Like most industries, the financial sector invests considerable sums in its back and front office IT to improve business performance and customer experience. At leading insurance firm AXA, IT is having a real impact on all aspects of global operation.
SEPA, embracing technology and why the Portuguese way is best. By Leonor Machado
FST asks Digital Fuel CEO Yisrael Dancziger how ITIL v3 can impact the way financial services companies run their IT operations.