As customers are ultimately the key to success for any business, CRM programmes are becoming more and more popular. FST spoke with Verizon Business, Talisma Corp, Dimension Data, Verint Systems and Graham Technology to find out more.
Matt Buttell investigates a looming crisis that could dwarf the market’s sub-prime woes.
FST’s Marianne Sorensen on taking the blame for the ongoing credit crisis.
Can telepresence provide a real alternative to business travel? The Human Productivity Lab’s Howard Lichtmann talks about its future impact.