argues Larry Mindel, Partner Mobile Financial Solutions at Rule Financial
In today’s diverse claims processing environment, insurance companies are facing many challenges: increasing paper handling costs, stringent regulatory compliance requirements (Solvency II), processing inefficiencies, transaction cost controlling, improving customer service levels, and many more. In order to remain competitive, insurance companies must be able to handle customer requests cost effectively and increase customer service levels. To do this, they need Enterprise Content Management Technologies that allows them to automate and streamline business processes in order to eliminate inefficiencies and provide a better customer experience.
Banking services have been transformed in recent years. Internet banking for basic statements and transactions is well established. Web banking has largely kept up with widening retail bank portfolios, making it easier for customers to keep track of their finances. There’s also a degree of customer web site interaction in the area of sales, product news, applications and messages.
Bruce Richardson talks candidly about the true cost of expense reporting and outlines how you can instigate change in your organization.
With mobile banking predicted to be one of the defining trends of the next decade, FST speaks with MoBank CEO Steve Townend to find out how his new company is getting in on the ground floor.