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is a leading global investment bank with a strong and profitable private clients franchise.
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a 50:50 joint venture of Sony Corporation and Telefonaktiebolaget LM Ericsson, was established in October 2001.
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is a leading designer, manufacturer and marketer of innovative wireless solutions
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is a leading global investment bank with a strong and profitable private clients franchise.
Read More
a 50:50 joint venture of Sony Corporation and Telefonaktiebolaget LM Ericsson, was established in October 2001.
Read More
is a leading designer, manufacturer and marketer of innovative wireless solutions
Read More
Blog
Chairman, GDS International
Sales and the 'Talent Magnet'
A lot is written about being a ‘Talent Magnet’, either as a company, or as President. It’s all good practice – listen, mentor, reward, provide clear goals and career maps. Good practice for the employer, but what about the employee?25 May 2011
White Papers
- Solution for the Shrinking Mainframe Batch Window
- Social media drives changes in financial services
- Payment Card Industry Data Security Standards Guide
- Automation and optimization
- Tieto - 2015: The rise of the investment service provider
- Understanding Consumer Perspectives on Voice Biometrics
- Nuance - It's Your Call
- Launching a Successful Identity and Verification Solution
- Nuance - Invesco Trimark Provides Personalized Service
- Cimcon - The problem with spreadsheets
Focus Area: CRM
The state of online customer service
“Social media has forever changed the way society communicates and this has dramatically reshaped the expectations of consumers with regards to engaging with brands. Whether it’s banking, shopping, price comparisons, booking a holiday or paying bills, these expectations have never been higher. Consumers want immediacy when using what are now day- to-day applications such as Facebook, Twitter, Wikipedia and Wikitude, and expect the same when interacting with, or seeking information from brands..
Restoring consumer confidence
Scott Wickware, VP Market Development EMEA Enterprise & Mobile at Nuance Communications
Tapping into innovation – Nordnet makes waves
If you’re going to dip your toes into the waters of the highly competitive banking sector, you’ll need to do something big to shake up the old order and give customers products and services to get excited about. Nordic finance firm Nordnet certainly adopted this strategy when it first stormed onto the scene in the 1990s and it is still making waves throughout the region.
Managing consumer behaviour
Customer trust levels in the banking industry have plummeted over the past two years. FST takes a look at how best to manage relationships and regain trust to maintain a meaningful and successful connection with consumers.
The new kids on the block
A wave of new banks has started hitting the UK’s high street. With a focus on customer care will these new contenders cause an evolution – or a revolution – in banking?
Source: www.fsteurope.com© 2012 GDS Publishing Ltd. All rights reserved.