José María Fuster, Group CIO of banking giant Grupo Santander, talks to FST homas about building a global infrastructure and technology’s relationship with business.
Syed Hasan, CEO of Responsetek on the necessity of managing the customer experience
By Syed Hasan, CEO at Responsetek
Rachel Hunt, Research Manager for Financial Insights European Banking Practice, on customer experience through business process optimisation
Online banking has become a mainstream access method for retail customers on both sides of the Atlantic. However, studies have revealed high levels of dissatisfaction with the level of service provided by retail banks in the UK. A growing number of i