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Issue 7

Issue 7 E-magazine
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Blog

Where guest writers discuss what they think about the current FSTEU Issues.

Eva Baskova
Jacob Fleming Group

What is the future of retail banking?

Eva Baskova discusses the future of retail banking post-global recession.
07 Jul 2010
Interactive Technology
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Interactive Technology

Meet the architect


José María Fuster, Group CIO of banking giant Grupo Santander, talks to FST homas about building a global infrastructure and technology’s relationship with business.

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Public image ltd.


Syed Hasan, CEO of Responsetek on the necessity of managing the customer experience

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Customer opinion and trust


By Syed Hasan, CEO at Responsetek

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The missing link


Rachel Hunt, Research Manager for Financial Insights European Banking Practice, on customer experience through business process optimisation

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Why effective customer interaction is the key to success in the UK retail banking sector


Online banking has become a mainstream access method for retail customers on both sides of the Atlantic. However, studies have revealed high levels of dissatisfaction with the level of service provided by retail banks in the UK. A growing number of i

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