Reader’s Choice
The new wave of customer centricity on the front-line
Customer centricity has been and will be a key point in the retail banking industry. Banks have also learned that customer centricity is much more than implementing a CRM system: it has to be implemented through the entire organization.
Enterprise, the Sony Ericsson story…
Sony Ericsson has recently implemented a refreshed strategy towards the enterprise customer, engaging with large corporate organisations as well as “Small and Medium Enterprises” (SMEs).
Interesting times
Karl Landert's first few months as Credit Suisse's CIO coincided with an unnaturally turbulent period for the industry. FST spoke to him about managing IT in an age of uncertainty.
CRM – When the going gets tough
Times certainly are tough, with lack of confidence in the financial markets, prices falling, budgets being cut and an unwillingness to start new projects.
Capture more than esignatures – implement efficient workflows across all channels
Many terms are synonymous with writing a signature – like “X” or “your autograph.” When it comes to electronic signatures, the new synonym is “Workflow.”
Source: www.fsteurope.com© 2012 GDS Publishing Ltd. All rights reserved.