Whitepapers

Solution for the Shrinking Mainframe Batch Window

Time is of the essence for mainframe operators in the banking, credit, and data processing industries. Much of their processing is time sensitive and a big portion of it is done in the off-hours, either at night or on weekends. In the mainframe world, this period of time is known as "the batch window." Because online systems are frequently dependent on the completion of the batch window before they can be ready for customer transactions, it is vital to keep batch processing times within this window. Thus, the impact on an application's batch processing time is a major consideration when adding new functionality, introducing new products, updating customer or product accounts, creating new reports, and meeting new financial requirements.

Social media drives changes in financial services

Social media business is just about brand & advertising, right? Well, here at Tieto, we think there’s a whole lot more to it. It’s about a profound change in customer behaviour driven by digital communication – and we think financial services firms should be taking a close look at what social media services can do for them.

Payment Card Industry Data Security Standards Guide

Credit and debit cards (payment cards) are the most common form of debt payment. According to the U.S. Census Bureau, there were 1.42 billion payment cards in the United States in 2000 and 1.48 billion in 2006 1. Furthermore, the same Census Bureau data projects that the total amount of annual commerce paid for with payment cards will reach $2.8 billion in 2010. Keeping the data stored on payment cards secure is a significant problem facing business globally. Companies risk considerable financial penalties and sometimes irreparable damage to their reputation when data breaches occur. For example, in March 2007, TJX, the parent company of TJ Maxx, Marshalls, and Bob’s Store, reported that over several months more than 46 million credit and debit card numbers were stolen as a result of data security breaches. The company settled the related lawsuits for $9.73 million. More damaging is the unknown amount of business TJX lost due to the theft.

Automation and optimization

Transaction banking is all about providing effective financial processing chains to link buyers and sellers. The automation and optimization of the fi nancial processing chain – the processes, systems and services used to carry out financial transactions – is the key to success.

Tieto - 2015: The rise of the investment service provider

The global capital markets industry is going through a period of significant change and only the strongest and smartest players will survive. In the Nordic region, the pace of change is accelerating with the introduction of more regulations, the transformation of both the front and the back office and greater competition as new market entrants and major international firms get in on the act. The old rule book is being ripped up and those firms that want success must invest in the expertise and technologies that will help them to keep their competitive edge.

Understanding Consumer Perspectives on Voice Biometrics

Across the globe, customer concern about identity fraud is on the rise. This trend is forcing companies to take a closer look at how they handle security, including caller authentication, for over-the-phone customer service interactions. Nuance Communications commissioned Harris Interactive to conduct a comprehensive consumer survey to; •understand the implications of caller authentication in customer care, •understand consumer concerns about the security of personal and account information during phone-based customer service transactions, •uncover attitudes toward voice verification as a caller authentication method.

Nuance - It's Your Call

Many companies don’t think of their contact center as a channel for growth, but with customer acquisition costs on the rise, leading companies are finding a hidden source of revenue already in their organisation – existing customers. The contact center is the hub of ongoing customer activity. It is central to creating customer life time value, which drives increased growth and profit. The fact is that best-in-class contact center service is able to drive up to 34% more revenue per customer.* How you manage those calls with customers, whether incoming or outgoing, has a meaningful impact on business performance. It’s time to make each call in the contact center count and Nuance can help. It’s your call…make the most of it.

Launching a Successful Identity and Verification Solution

This paper focuses on the primary issues to be addressed in order to effectively launch an improved ID&V solution to the consumer market. It presumes that clear business objectives (balancing caller convenience with security) have been defined, and that an appropriate ID&V solution has been identified to meet those objectives. It also assumes that testing, both for usability and security effectiveness, has been accomplished, yielding a well tuned solution that meets the defined business objectives. The remaining step in the deployment process is an effective launch of the solution. This step is also governed by the business objectives defined at the beginning, and is comprised of two major components; getting consumer users to enroll and making sure that the enrollments are genuine (not imposters).

Nuance - Invesco Trimark Provides Personalized Service

Invesco Trimark is one of Canada’s largest investment management companies, providing support to advisors to help their clients build and protect wealth. Invesco Trimark offers a diversified suite of investment solutions to institutions, organizations, companies, and individual investors across Canada and around the world. A subsidiary of Invesco Ltd., one of the world’s largest independent investment managers, Invesco Trimark leverages the global expertise of Invesco professionals worldwide to help investors gain long-term financial security.

Cimcon - The problem with spreadsheets

Spreadsheets form a core operational tool of most company‟s financial business processes. Spreadsheet usage is widespread and increasing in sophistication and complexity. If left uncontrolled, spreadsheets present an unacceptably high level of business and compliance risk for most organizations, whether as a result of errors, poor control or vulnerability to fraud. Even where manual control processes exist, these are unlikely to be sufficiently robust or enforceable to completely mitigate the potential risks and are likely to incur excessive manpower costs to meet the demands of regulators and auditors.